New look for SmartHub
SmartHub has a new look. The browser version of SmartHub that you access from a computer or mobile browser has been updated to provide you with a more cohesive and…
Cooperatives call their costumers “Members”
A new way to pay your bill: Payment Kiosks
We are pleased to introduce another convenient way to pay your electric bill. Craighead Electric can now accept your payment at several conveniently located automated payment Kiosks. Simply locate a Pay…
SmartHub 101: PowerMyWay prepay
PowerMyWay is Craighead Electric’s prepay program that lets you pay for your electricity before you use it, just like you do for many other things in life. You can buy…
Avoid sticker shock with levelized billing
Are you tired of fluctuating energy bills that make it hard to budget your expenses? Do you wish you could pay the same amount every month for your electricity, instead…
SmartHub101: LiveChat with a representative
We are excited to announce that Live Chat service is now available to all Craighead Electric Cooperative members. This new feature allows you to instant message with a member service…
SmartHub101: Pay Now without Registering
A lesser-known but occasionally useful feature of the Craighead Electric SmartHub member portal is the Pay Now Site. Pay Now allows anyone to make a one-time online payment without registering…
SmartHub101: Pay by Cash
The Pay by Cash service, provided by Vanilla Direct, is available at dozens of local retail locations. A member wishing to pay with cash provides a barcode at checkout, makes the payment, and receives a receipt. Payment is posted to the member’s account instantly.
SmartHub101: Usage Data Exports in SmartHub
Data exports for your energy data have arrived in SmartHub the form of the GREEN BUTTON. What is Green Button? Green Button is a national, government-led initiative that gives customers…
SmartHub101: Managing Notifications
SmartHub gives you many options for what notifications you receive, who receives them, and in what format.
SmartHub101: Multiple Users
Once you have enrolled in SmartHub it is easy to add a secondary user (spouse, business partner, roommate etc.) without sharing your credentials.