Craighead Electric Cooperative provides several convenient ways to pay your electric bill. All are free from payment fees so choose the payment method best suited to you.
Pay By Mail the tried-and-true way with a signed check. Tear off the perforated stub from the bottom of your bill and put it in the envelope with your check. Write your account number(s) on your check so that it is applied to the correct account.
Pay in Person during regular business hours by bringing your payment and entire bill to either our Jonesboro, Paragould, or Walnut Ridge offices any weekday between the hours of 8 a.m. and 5 p.m.
Pay by Phone by dialing 844-937-1640 and follow the automated instruction to make a payment with your major credit or debit card. This option is available 24/7.
Drive Thru Drop Boxes let you drop off your payment after hours at any of our three offices. Please include your bill stub and write your account number on your check or money order.
Pay your bill online and view your daily usage. Log on in to your account at craigheadelectric.smarthub.coop to log in or set up your account. You will have access to previous bills and kilowatt-hour usage.
Auto Pay automatically pays your due electric bill on the same date each month using one of your stored payment methods. Sign-in to SmartHub and navigate to the Auto Pay Program menu option to get set up today. (preferred method)
Third-Party Bill Pay Services like those provided by banks and bill service providers can be used to pay your CECC bill. Note that these services print a physical check with your CECC account number on it and mail it to CECC’s main office. These payments are not posted to your account until received by mail so allow plenty of time for postage.
Levelized Billing Pay a rolling twelve-month average to make your energy costs more predictable and stable. Levelized bills are calculated by adding your current kWh cost to your previous 11 months’ kWh cost and dividing by 12, so the amount you are charged is approximately the same month after month — even throughout peak cooling and heating periods. This does not reduce the total amount you pay for energy through the year but will smooth out your highs and lows so you will know what to expect on your electric bill. To be eligible, you must have been a Craighead Electric member for at least 12 months. Late payments received two months in a row or three times in a 12-month span will result in immediate removal from levelized billing. For this reason, we highly recommend pairing levelized billing with AutoPay. To sign up for Levelized Billing, give us a call at 1-800-794-5012.
PowerMyWay is Craighead Electric’s pre-paid Metering Program. As consumers, we pre-pay for most of the things that we buy: groceries, fuel, entertainment, why not electricity? The same way that you would buy a gallon of gas to put in your car, PowerMyWay allows you to purchase a Kilowatt-Hour of electricity for your home before it is consumed. With prepay, as the name implies, you carry a credit on your account that depletes as you use electricity. Add money to your account at any time in any amount you choose to keep your balance above zero. If your account does hit zero, you are automatically disconnected. This method of billing has numerous advantages. There are no disconnect fees, no reconnect fees, and, as always, no payment fees. There is no monthly bill, so there can be no late fees and there is no need for a deposit. Any residential member whose meter can be reliably read via our automated meter reading system can be put on a PowerMyWay plan. Visit the PowerMyWay page to learn more about prepay.
Pay by Cash at local retailers like CVS, Dollar General, Walmart, Kum and Go, and more via Vanilla Direct. Provide your unique barcode found in SmartHub at checkout, make a payment, and receive a receipt. Payment is posted to a member’s account instantly. Requires a $1.50 fee. See participating retailers’ on the Pay by Cash screen in SmartHub by navigating to the Bill and Pay menu and click/tap on Pay by Cash. Input your zip code and distance filter to see locations near you that accept Pay by Cash. Click/tap on the View Barcode button to display your barcode on your screen.
We understand that unexpected expenses or circumstances may come our way from time to time. That is why at Craighead Electric we try to work with our members as much as possible.
If you are experiencing financial hardship, we would like to offer several opportunities to help you:
Call our office before the “shut-off date” (800-794-5012) to arrange a Delayed Payment Agreement. We will defer the remainder of your bill to your following 3 months bills.
Call our office before the “shut-off date” to request an extension.
Qualifying low-income residential members with a total household income of $12,000 or less may be exempt from sales tax on the first 500 KWh used each month. Click here to fill out the Sales Tax Exemption form.
Contact one of the following agencies for payment assistance:
- Crowley’s Ridge Development Council (CRDC): 870-935-8610
- CRDC Offices
Lake City: 870-237-8390
Marked Tree: 870-358-3639
- Black River Area Development Corporation (BRAD): 870-892-4547
- North Central Area Development Corporation (NADC): 870-793-5765
- East Arkansas Area on Aging: 800-467-3278
- Salvation Army: 870-932-3785
- American Legion: 870-930-3783
- Department of Human Services: 870-972-1732
- American Red Cross: 870-932-3212
- Mission Outreach- Paragould: 870-236-8080
- Peacan Grove – Paragould: 870-239-8472
- VFW-Paragould: 870-236-6810
- VFW-Jonesboro: 870-932-4611
The Pay by Cash service, provided by Vanilla Direct, is available at dozens of local retail locations. A member wishing to pay with cash provides a barcode at checkout, makes the payment, and receives a receipt. Payment is posted to the member’s account instantly.