The electric bill is the primary point of contact between a member and their cooperative. Knowing what each item in your bill means helps you to be an informed member-consumer.
If you ever have a question about your bill, contact us and we will be happy to assist you.
Click on the blue information (i) icons to learn more about that section of the bill.
The unique number associated with each electric service. One member may have multiple accounts, each with a different account number.
A fixed charge that is collected to pay for fixed expenses. This charge occurs once a month for every meter regardless of the amount of energy used. This is the lowest the bill can ever be.
The date the billing statement was generated.
The date by which the bill must be paid before a late fee is added.
The amount currently applied to the account, above what is owed.
The total charges for this billing period.
The current amount due based on the calculated levelized payment. Only applicable to members on a levelized billing plan.
The amount charged for the largest amount of electricity drawn from the grid by a consumer. Demand is determined by the average kilowatt delivery during the 15-minute period when the consumption of energy is the greatest (peak). Not applicable to residential accounts.
A debit or a credit on each member’s bill that fluctuates to reflect the cost of borrowed money.
A charge based directly on the amount of energy used. It is calculated by multiplying the number of kWh used by the rate per kWh.
A debit or credit on each member’s bill that fluctuates to reflect the market cost of fuel used to produce electricity. Learn more about the energy cost adjustment.
The number of kWh used during this billing period.
In areas where applicable, a city, county, or state tax is calculated for the electricity used on the account.
For payments not received by the next bill date, a late fee of 10% of the first $30.00 and 2% of any balance over $30.00 will be added.
A method of measuring electrical use where the demand exceeds a meter’s measuring capacity. Very large homes or commercial/industrial facilities may have multipliers higher than 1.0.
The unpaid amount from the previous billing period.
A charge applied if the average power factor is less than 97%. Not applicable to residential accounts.
The reading on the meter at the end of this billing period.
The reading on the meter at the beginning of this billing period.
This account’s rate schedule.
Usage is calculated by reading the meter every month
Other charges are calculated as a factor of the number of Kilowatt-hours used
The availability charge is a fixed monthly charge
These charges are added together to get the subtotal
Taxes are calculated and added
Device costs are added (if any)
You are left with the total bill for this billing period.
Want to save the paper and receive your bill digitally only? Sign up for paperless billing through your SmartHub account. You can toggle Paperless Billing on and off anytime and your bills will remain available in SmartHub as always.
May/June 2023 Hotlines Newsletter: SmartHub feature 101, Solar compensation update, Department of Energy’s new Energy Savings Hub, and more in this edition of the Craighead Electric Hotlines Newsletter
January/February 2023 Hotlines Newsletter: New SmartHub feature, Solar Ads information, and more.
November/December 2022 Hotlines Newsletter: See the updated Membership Handbook, SmartHub Tips, and more.
While the average residential electric bill will increase by about $14.13, from $112.45 to $126.58, the new rates will still compare favorably to other rural utilities in Arkansas and across the nation.
The new rates will affect each member differently. Here are some ways to minimize the impact of the proposed rates.
Life is fast, and it can be hectic, but paying your bill doesn’t have to be complicated. With Craighead Electric Cooperative SmartHub
web and mobile app, it won’t be. We wanted to take the opportunity to give you some valuable information that will help you
prepare for the launch of SmartHub.
One of our most requested services is a mobile app for members to manage their accounts.
Coming this winter, a new Craighead Electric Cooperative mobile app will launch…