Transferring electric service into your name for a location already served by Craighead Electric Cooperative (CECC) is easy with SmartHub, our online member portal. Click the Request Electric Service button below and enter the 911 address of the location for which you would like the service transferred. Follow the prompts. The end of this process requires the creation of a SmartHub account, so have your email address ready before you proceed.
If you do not have an email address or are adding a new service to a current location, please contact us directly.
If you are building a new home, commercial, or agricultural service that does not currently have electric service or a 911 address, you must contact us directly to set up service. Reach out early in the process so we can best plan ahead for your service needs.
The member is responsible for building the meter loop. Meter loop specification sheets can be found below.
The specifications to witch the electrician must build the meter loop can be found here.
The specifications for ground mounted transformers.
Under certain conditions, a deposit may be required from new applicants to guarantee payment for the service. If desired, the deposit may be paid in two installments. In lieu of a deposit, the cooperative will accept the written guarantee of a responsible third party, or a good payment record for the most recent 12‐month payment record from the previous electric utility.
The amount of deposit will not exceed the estimated bill for two average billing periods. The cooperative shall pay simple interest on deposits at a rate set annually by Arkansas Public Service Commission, and such interest shall be credited to the customer’s account on the anniversary of the deposit date.
For existing members, if you pay late for two consecutive billing periods, or pay late three or more billing periods in the last 12 months; you will be accessed a $50 deposit each month up to the maximum allowed deposit per Arkansas Public Service Commission General Service Rule 4.02(Opens in PDF.). The total amount of a deposit will not exceed the amount of the customer’s two highest bills during the last 12 months unless unauthorized use or tampering is involved.
When final discontinuation of service is made by the cooperative, the amount of the deposit plus accrued interest will be credited to the member’s account. A deposit shall automatically be refunded when the member, for a consecutive 12‐month period, has paid all bills by the due date and when no insufficient funds checks have been rendered.
Temporary service can be provided for locations under construction. The builder must provide the temporary meter loop.
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