New look for SmartHub
October 3, 2023
SmartHub has a new look. The browser version of SmartHub that you access from a computer or mobile browser has been updated to provide you
SmartHub Information
Smart PAYMENTS
Smart COMMUNICATION
Smart ENVIRONMENT
Smart USAGE
Manage your account like never before with SmartHub, Craighead Electric Cooperative's online member portal.
What is SmartHub?
On the go and in control. Now you can manage your account like never before!
SmartHub has several features that make managing your account as easy as possible. Whether through the web, or your smartphone or tablet (Android or iOS), you’ll be able to pay your bill, view your usage, contact customer service and get the latest news.
As soon as you log in, you’ll be able to view your billing history and make a payment with just a couple of clicks. You’ll be able to see your current bill, along with bills from the previous month or even the previous seasons, if you want to compare costs. Not only will you see your billing history, but you’ll be able to view your actual use. You can see how your use is trending over time, which will allow you to take steps to lower your bill.
Making payments through SmartHub is fast and easy. The first time you make a payment either through the web or through your mobile device, you’ll be able to securely store your payment information for future transactions. The next time you need to pay your bill, it will only take a couple of clicks.
You’ll also be able to see important notices with SmartHub. You’ll be able to select how you want to be notified about your bill, including email and text messaging. You’ll even be able to set usage thresholds so that you’ll know when you’re using more than you’d like which will help you keep your electricity bill as low as possible.
Reporting a service issue is a snap with the SmartHub mobile app. There’s no need to call the office, just let us know about the issue with a few clicks. You can also contact us for customer service requests or with any questions you may have. You can now contact us at any time from anywhere.
SmartHub 101
SmartHub 101: PowerMyWay prepay
August 18, 2023
PowerMyWay is Craighead Electric’s prepay program that lets you pay for your electricity before you use it, just like you do for many other things
SmartHub101: LiveChat with a representative
June 20, 2023
We are excited to announce that Live Chat service is now available to all Craighead Electric Cooperative members. This new feature allows you to instant
SmartHub101: Pay Now without Registering
May 2, 2023
A lesser-known but occasionally useful feature of the Craighead Electric SmartHub member portal is the Pay Now Site. Pay Now allows anyone to make a
SmartHub101: Pay by Cash
January 1, 2023
The Pay by Cash service, provided by Vanilla Direct, is available at dozens of local retail locations. A member wishing to pay with cash provides a barcode at checkout, makes the payment, and receives a receipt. Payment is posted to the member’s account instantly.
SmartHub101: Usage Data Exports in SmartHub
November 1, 2022
Data exports for your energy data have arrived in SmartHub the form of the GREEN BUTTON. What is Green Button? Green Button is a national,
Getting started with SmartHub is easy as 1-2-3!
Register your SmartHub account
Locate your new account number (instructions below) and get registered!
Download the new app!
Manage your account on the go from anywhere at any time!
Activate the features you want
This is your opportunity to give features like paperless billing and Auto Pay a try!
SmartHub Video Lessons
Setting Up SmartHub: Frequently Asked Questions (FAQs)
Both platforms are part of Craighead Electric’s online account management system for members.
The website has additional functionality that allows members to manage notifications, update their stored payment methods, and change their personal information.
Both the web version and mobile app allow members to securely access their account information, view bills and payment history, make payments, view energy use, and report outages.
The free, secure mobile app is available to download and install on mobile devices and tablets.
Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.
Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
You can find your account number on a printed bill statement mailed to your residence or business. If you have previously received emails from Craighead Electric about your monthly bill being ready to pay online, your account number is provided in that email. You can also call Craighead Electric at 1-800-794-5012 for assistance.
*** OR ***
Your new account number will be listed at the top right of your latest bill.
NOTE: If you use online banking to pay your bill, we encourage you to ensure your financial institution has the updated account number.
Members can sign up for SmartHub via the login page. To create a new online account, click “New User? Sign up to access our Self Service site” on the login page for SmartHub.
- Residential members will need to have their account number on hand before starting this process.
After clicking on the “New User” button, type your billing account number, last name or business and email address in the requested fields.
Follow the steps to set up your online account.
To register click here and enter your new account number, the name on the account and an email address. You will receive an email with a secure login link that you can use to log in. Once you log in to SmartHub with this secure link, you will be prompted to set your password.
If your secure link does not work please try to register again. You will receive another secure link, and you can try again. Check your junk mail if you don’t see the registration email.
Visit the Apple App Store or Google Play on your phone or tablet and search for “SmartHub.” Select our free and secure app to begin the download process.
If you have already registered via the web portal, you will be able to log into the app immediately. If you haven’t registered yet, follow the instructions below.
Members can sign up for SmartHub via the login page. To create a new online account, click “New User? Sign up to access our Self Service site” on the login page for SmartHub.
- Residential members will need to have their account number on hand before starting this process.
After clicking on the “New User” button, type your billing account number, last name or business and email address in the requested fields.
Follow the steps to set up your online account.
To register click here and enter your new account number, the name on the account and an email address. You will receive an email with a secure link that you can use to log in. Once you log in to SmartHub with this secure link, you will be prompted to set your password.
If your secure link does not work please try to register again. You will receive another secure link, and you can try again. Check your junk mail if you don’t see the registration email.
No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.
You can choose to participate in paperless billing, which sends bill statements to the email address on your account. Members who participate in paperless billing do not receive a copy of their bill in the mail.
Here’s how to change your preference to participate in paperless billing:
On the website:
- Click on My Profile
- Click on Update My Paperless Settings.
- You can then choose your preference by selecting On or Off for paperless billing
On the app:
- Select Settings
- Select Paperless Bill Settings
- Then, you can select On or Off for paperless billing
Want information on paperless billing, outage alerts and usage updates straight to your email or through SMS? Use SmartHub to manage your notifications preferences.
- Log in to your SmartHub account
- Click on “Notifications”
- Click Manage Contacts to add or change email address and phone numbers
- Add email address or phone number
- Enter verification code to activate
- Click on Manage Notifications to update/change SMS and email alerts
*If you sign up for text message notifications, you will still receive a paper copy of your bill. If you wish to not receive a paper bill, make sure to sign up for paperless billing with a valid email address.
Once you have your text and/or email addresses set up, do the following:
- Click Notifications
- Manage Notifications
- Billing or Service or Usage
- Select Text Message and/or E-mail options
- Log in to SmartHub.
- Click Notifications
- Manage Notifications
- Billing or Service or Usage
- Select Text Message and/or E-mail options
Auto Pay is a convenient option to pay your bill each month.
Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize Craighead Electric to withdraw funds from your selected account to pay your monthly bill on the due date.
No, you are not required to sign up for it. We offer it for your convenience only. If you prefer to mail your payment or schedule it through your bank, please do so.
IF YOU MAIL PAYMENTS: Please use the NEW bill stub included on your most recent bill and mail to:
P.O. Box 7503
Jonesboro, Ar 72403
IF YOU SCHEDULE PAYMENTS THROUGH YOUR BANK: Please use the new account number and Craighead Electric payment address listed on your most recent bill. For other payment options, click here.
First, you must have provided a bank account and/or credit/debit card information to enroll in Auto Pay.
On the website:
- Click on Billing & Payments
- Click on Auto Pay Program on the sidebar
- Click on Sign Up for Auto Pay
- Accept the Terms and Conditions then follow the instructions.
On the app:
- Select Pay My Bill
- Select Auto Pay Program
- Follow the instructions above.
You can save bank account and/or credit/debit card information for future bill payments. If you plan to enroll in the Auto Pay Program, you’ll be required to provide a stored payment account to pay your Craighead Electric bill.
On the website:
- Click My Profile
- Click on Manage My Stored Payment Accounts
- Follow the instructions to provide a bank account or card information.
- You can add multiple bank accounts and cards under your stored payment accounts.
On the app:
- Select Pay My Bill
- Select Stored Payment Accounts
- Select Add a Payment Method
- Select which type of card or bank account information you will provide
- Follow the instructions to provide a bank account or card information.
Get Support
If you run into any questions as you explore the features of SmartHub, we will be happy to assist you with any questions!
Address: 4314 Stadium Blvd. Jonesboro, Ar 72401
Phone: 1-800-794-5012
SmartHub: Other Frequently Asked Questions (FAQs)
No. You can take advantage of all the features of SmartHub or you can continue to pay your bill as you currently do.
Yes.
On the website, the home page shows all of your accounts along with the amounts due for those accounts and links to other detailed information.
On the app, select the Pay My Bill icon. The total due of all accounts will be displayed. You can select different information by account, such as partial payment and payment method.
You can also make a payment to a single account or partial payments to all accounts by clicking on the Billing & Payment button. You can also select the Make Payment button to view payment options for your accounts. On the app, select Pay My Bill icon. If you’re paying the total amount due, tap the Pay button. If you’re making a partial payment, tap the Pay Partial Amount, tap on the account and adjust the Pay Amount.
You can report a power outage by calling 888-771-7772 or through the SmartHub mobile app.
View current outages on the live outage map.
On the website:
- Log in to your SmartHub account
- Click Report an Issue/Inquiry in the top right corner
- Select the Other Issues/General Inquiry button
- Choose your issue or inquiry from the drop-down menu
- Provide the information requested
- Select Submit.
- You can view the status of your request or inquiry on the website.
On the app:
- Log in to your SmartHub account
- Select Contact Us
- Select your issue or inquiry from the menu
- Please provide the information requested
- Select Submit.
As the cooperative continues to grow, so does the need for better information availability to the membership. These enhancements are ways we can provide a higher level of member satisfaction for the majority of our members.
All of these changes are within the normal operating budget of the cooperative. There will not be a rate increase with regards to these changes.
You can view your energy use on the website and app.
On the website:
Click My Usage
Select My Usage
then select Usage Explorer
On the app:
Select the Energy Use icon to view your energy use.
The information you see in the app and on the website is shown in real-time.
However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.
Major projects often provide scammers with opportunities to steal your personal information.
Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers, or any other type of personal information.
If you do receive such communication from someone claiming to be a Craighead Electric Employee, please report it to us at memberservice@craigheadelectric.coop.