New look for SmartHub
October 3, 2023
SmartHub has a new look. The browser version of SmartHub that you access from a computer or mobile browser has been updated to provide you
SmartHub Information
Smart PAYMENTS
Smart COMMUNICATION
Smart ENVIRONMENT
Smart USAGE
Manage your account like never before with SmartHub, Craighead Electric Cooperative's online member portal.
What is SmartHub?
On the go and in control. Now you can manage your account like never before!
SmartHub has several features that make managing your account as easy as possible. Whether through the web, or your smartphone or tablet (Android or iOS), you’ll be able to pay your bill, view your usage, contact customer service and get the latest news.
As soon as you log in, you’ll be able to view your billing history and make a payment with just a couple of clicks. You’ll be able to see your current bill, along with bills from the previous month or even the previous seasons, if you want to compare costs. Not only will you see your billing history, but you’ll be able to view your actual use. You can see how your use is trending over time, which will allow you to take steps to lower your bill.
Making payments through SmartHub is fast and easy. The first time you make a payment either through the web or through your mobile device, you’ll be able to securely store your payment information for future transactions. The next time you need to pay your bill, it will only take a couple of clicks.
You’ll also be able to see important notices with SmartHub. You’ll be able to select how you want to be notified about your bill, including email and text messaging. You’ll even be able to set usage thresholds so that you’ll know when you’re using more than you’d like which will help you keep your electricity bill as low as possible.
Reporting a service issue is a snap with the SmartHub mobile app. There’s no need to call the office, just let us know about the issue with a few clicks. You can also contact us for customer service requests or with any questions you may have. You can now contact us at any time from anywhere.
SmartHub 101
SmartHub 101: PowerMyWay prepay
August 18, 2023
PowerMyWay is Craighead Electric’s prepay program that lets you pay for your electricity before you use it, just like you do for many other things
SmartHub101: LiveChat with a representative
June 20, 2023
We are excited to announce that Live Chat service is now available to all Craighead Electric Cooperative members. This new feature allows you to instant
SmartHub101: Pay Now without Registering
May 2, 2023
A lesser-known but occasionally useful feature of the Craighead Electric SmartHub member portal is the Pay Now Site. Pay Now allows anyone to make a
SmartHub101: Pay by Cash
January 1, 2023
The Pay by Cash service, provided by Vanilla Direct, is available at dozens of local retail locations. A member wishing to pay with cash provides a barcode at checkout, makes the payment, and receives a receipt. Payment is posted to the member’s account instantly.
SmartHub101: Usage Data Exports in SmartHub
November 1, 2022
Data exports for your energy data have arrived in SmartHub the form of the GREEN BUTTON. What is Green Button? Green Button is a national,
Getting started with SmartHub is easy as 1-2-3!
Register your SmartHub account
Locate your new account number (instructions below) and get registered!
Download the new app!
Manage your account on the go from anywhere at any time!
Activate the features you want
This is your opportunity to give features like paperless billing and Auto Pay a try!
SmartHub Video Lessons
Setting Up SmartHub: Frequently Asked Questions (FAQs)
Both platforms are part of Craighead Electric’s online account management system for members.
The website has additional functionality that allows members to manage notifications, update their stored payment methods, and change their personal information.
Both the web version and mobile app allow members to securely access their account information, view bills and payment history, make payments, view energy use, and report outages.
The free, secure mobile app is available to download and install on mobile devices and tablets.
Want information on paperless billing, outage alerts and usage updates straight to your email or through SMS? Use SmartHub to manage your notifications preferences.
- Log in to your SmartHub account
- Click on “Notifications”
- Click Manage Contacts to add or change email address and phone numbers
- Add email address or phone number
- Enter verification code to activate
- Click on Manage Notifications to update/change SMS and email alerts
*If you sign up for text message notifications, you will still receive a paper copy of your bill. If you wish to not receive a paper bill, make sure to sign up for paperless billing with a valid email address.
Once you have your text and/or email addresses set up, do the following:
- Click Notifications
- Manage Notifications
- Billing or Service or Usage
- Select Text Message and/or E-mail options
Get Support
If you run into any questions as you explore the features of SmartHub, we will be happy to assist you with any questions!
Address: 4314 Stadium Blvd. Jonesboro, Ar 72401
Phone: 1-800-794-5012
SmartHub: Other Frequently Asked Questions (FAQs)
No. You can take advantage of all the features of SmartHub or you can continue to pay your bill as you currently do.
You can view your energy use on the website and app.
On the website:
Click My Usage
Select My Usage
then select Usage Explorer
On the app:
Select the Energy Use icon to view your energy use.