Contact Us
Live Chat with a Member Service Representative
Have an instant message conversation with a member service representative. Click on the green chat bubble at the bottom right corner of our website or visit LiveChat from the Contact Us menu in the SmartHub mobile app. Live representatives are only available to respond during business hours.
Create a Ticket on SmartHub
Click on the “Report an Issue/Inquiry” button in your SmartHub to make a billing inquiry, request disconnection of service, ask questions, request maintenance, and even see about getting troublesome trees trimmed. Your inquiry is automatically directed to the best cooperative employee to handle your issue.
Send us a message
You can send us a message directly from this page. Just fill out the form below and click send.
If you would like to receive text message communication from the member services team, text START to (870) 932-8301 from the number associated with your account. You will be opted-in to direct text messaging. Direct text messages are only used in response to member-initiated inquiries and will never be used as an initial contact method or for marketing/promotional purposes. No mobile contact information will be shared with third parties/affiliates for marketing/promotional purposes. Message frequency varies depending on member inquiries and we never send unsolicited text messages. Message and data rates may apply. You may opt-out by replying STOP at any time or by contacting member services via any of the options above. Text HELP to 870-932-8301 for assistance or by using any of the contact methods above.
See our Privacy Policies Page for details on how we handle your information.
Give us a call
Toll-free 1-800-794-5012
Call center hours are generally weekdays 8-5
Office numbers
Jonesboro Headquarters (870) 932-8301
Paragould District Office (870) 239-2557
Walnut Ridge District Office (870) 886-1616
Send us some snail mail
Send your checks, bill stubs, and letters to the Jonesboro headquarters at
Craighead Electric Cooperative
P.O. Box 7503
Jonesboro, AR 72403-7503
Or the Walnut Ridge District Office
Craighead Electric Cooperative
P. O. Box 868
Walnut Ridge, AR 72476-2813
Send packages to the street address of the appropriate office listed below.
Or a fax
If you must,
you can send a Fax to (870) 972-5674
Visit a local office location
Drive-thru and lobby hours are generally weekdays from 8-5.
